Everybody who signs up CX Academy You will have the chance to contribute to the Feedbackly Blog. Your post will reach thousands of readers!
CX Academy – Customer Experience 101
What is it? CX Academy?
CX Academy An industry-An online course that gives you all the information you need to start your journey towards becoming an entrepreneur CX superstar.
CX Academy An 8-Video lesson. Program runs approximately 2.5 hours. Additional resources include 4 ebooks and 1 excel template. All lessons can also be downloaded in presentation format.
Customer Experience 101
$599 (+VAT)
We understand that high-quality training does come with a cost but we want to ensure that everyone is able and able take them. At the moment, you can join the CX Academy Basic course starting at $599 (+VAT). This price includes everything required to be certified plus certification.
Why should you become certified?
- You will be certified as a customer experience professional.
- For your business to remain ahead of the curve, you will have the latest industry knowledge about customer experience.
- Exclusive opportunity to join our community CX Forum and discover endless opportunities to network and connect with industry experts, influencers and our vibrant community.
- Everybody who signs up CX Academy you will be invited to become a contributor on the Feedbackly Blog. Your post will reach thousands of readers!
Course Curriculum
- Course overview and rules (0:40).
- Introduction & Learning goals(10:56)
- Lesson 2 – How to create the most happy customers in the world (14:03).
- Lesson 3: How to Create and Manage an Effective Organization CX Program(26:15)
- Create your Feedbackly account (1:28)
- LAB 1 – Creating your first survey(25:43)
- Lesson 4 – What’s a lesson? Customer Journey?(13:59)
- LAB 2 – Mapping you Customer Journey(21:02)
- Lesson 5: How to Measure CX Success(24:15)
LAB 3: Analyzing your CX Data(29:52)
- LAB 4 – Closing of the loop (15:42)
- Lesson 6 – How to create an effective employee Experience (EX) Program(12:35)
- Lesson 7: The Return on Investment (ROI). Customer Experience(13:50)
- Lesson 8 – The Future of Customer Experience(30:13)
- Test for your Certification
- All lecture materials
- eBook Customer Journey university 2.0
Download it immediately CX Academy – Customer Experience 101
Meet Your Instructor
Jaakko Männistö
Jaakko is a startup entrepreneur, founder and award winning customer experience professional at @feedbacklyapp as well as the founder of the biggest entrepreneurial digital community in Finland – Yrittäjä.io.
He is a keynote speaker who speaks on everything, from entrepreneurial stories to daily human communications, personal branding, and customer experience. He is also author of the book. “The Journey – How to create the happiest customers in the world”
He loves to coach golf, sail, make smoothies, and participate in triathlons. When he’s not finding customers or wind, he spends his time writing and building wooden surfing boards. Here is everything you need to know about him jaakkomannisto
What are you waiting for?
CX Academy Certification will allow you to move up in your career, and also help you grow your company. The Customer Experience 101 This course is $599 + VAT and will help you get started to become a certified instructor. CX professional.
Learn more: a>https://archive.ph/epg15″>https://archive.ph/epg15
Here’s What You Will Get In CX Academy – Customer Experience 101
Course Features
- Lecture 0
- Quiz 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 400
- Assessments Yes
